These terms explain the rules for using Sweetie Ears. A parent or legal guardian must accept these terms for themselves and for any child who uses the app.
1. Agreement to These Terms
These Terms & Conditions ("Terms") are a legal agreement between you and WAWADATA LIMITED, a New Zealand company (company number 8922888, NZBN 9429051626549) with its registered office at 44 Oriana Avenue, Lynfield, Auckland 1042, New Zealand, which operates Sweetie Ears ("Sweetie Ears", "we", "us", or "our"). By creating an account, signing in, starting a subscription, or using the app, you agree to these Terms. The agreement is with you, the parent or legal guardian who holds the account — a child is never a party to it.
How acceptance happens. The sign-in screen says that by continuing you agree to these Terms and acknowledge that you have read the Privacy Policy, and links both in full, so you never have to hunt for them. Signing in past that notice is how you accept these Terms. Our server records which editions of the two documents were published at that moment; a new record is made only when the documents have changed since your last one, not on every sign-in, and those records are in the copy of your data you can download at any time. Consent to collect and use a child's practice information is separate and is not obtained by accepting these Terms.
If a child uses Sweetie Ears, the child does so as a user you permit under your account, with your permission and supervision — never as an account holder or a party to these Terms. You are responsible for the child's use of the app.
2. The Sweetie Ears Service
Sweetie Ears provides short music ear-training sessions, progress tracking, practice reminders, and parent dashboard features. The app is for learning and play. It does not provide medical, therapeutic, diagnostic, or professional education advice.
Sweetie Ears can also suggest practice times for the week by looking at the times of day the child has actually been practising, but that inference is off until you actively choose it in the parent area. You can switch it off at any time and set the week yourself. Suggested times affect only when practice is scheduled and reminded; they never change what the child is taught.
We work hard to make the product helpful, but we do not promise that a child will develop perfect pitch, reach a particular musical level, or achieve any specific result.
3. Parent Accounts
The account belongs to the parent or guardian, not to the child. You can sign in with a one-time code we text to your phone, with a one-time code we email you, or with Apple. Both codes are offered on iPhone, iPad, and Android; Sign in with Apple is offered on iPhone and iPad only. Neither code hands your credential to a sign-in company: the emailed code is carried by our mailbox provider and the texted code by a messaging carrier, each receiving only the address or the number it goes to and the six digits. Sign in with Apple hands your credential to Apple, so the app asks for your explicit agreement first.
You must be 18 or older, or of the age of majority where you live, to hold an account. You must provide accurate account information, keep your sign-in credentials secure, and tell us promptly if you believe your account has been misused.
You may not create an account for someone else without permission, impersonate another person, or use the app if you are legally prohibited from doing so.
4. Child Use and Supervision
Sweetie Ears is designed for young children, but it is not a babysitting, safety, health, or emergency service. A responsible adult should decide whether the app is appropriate for the child and should supervise use as needed.
Signing in, the parent area, the subscription screens, and every link that leaves the app sit behind a parental check, so a child holding the device cannot reach them on their own. Keep the answer to that check away from the child, and treat your device's app-store password the same way. These Terms and the Privacy Policy are deliberately readable without the check — you should never have to pass a puzzle to read what you agreed to — but a link inside them that would leave the app still goes through it.
- Keep sessions age-appropriate and stop use if a child becomes tired, upset, or uncomfortable.
- The app has no way to send us a file, a photo, or a recording, and our support form has no attachment field. Please do not put sensitive information about your child into a support message: we never need anything about your child to help you.
5. Subscriptions and Purchases
Some features require a paid subscription. Purchases are handled by the Apple App Store or Google Play — there is no other payment company in this path, and we never see your card details. The store's payment, renewal, refund, and cancellation rules apply in addition to these Terms.
Subscription prices, billing periods, any trial and the price that follows it, and cancellation instructions are shown before purchase. Unless you cancel through the relevant store before renewal, the subscription renews automatically and the store charges the payment method on the purchasing store account for the next period. Deleting your Sweetie Ears account or removing the app does not cancel the store subscription. Refund requests are handled under the store's rules and any mandatory rights where you live.
Sweetie Ears does not support Family Sharing, household sharing of a purchase, or transfer of a subscription between store accounts. A subscription entitlement belongs to the store account that completed the purchase and to the Sweetie Ears account linked to that transaction. The personal licence in section 7 lets the parent permit a child in the household to use the app under that parent account; it does not transfer or share the store entitlement.
Because the store, not we, takes the money, we ask the store what the state of your subscription is and mirror its answer. If the store tells us a purchase belongs to a different account than the one asking, we refuse it.
6. Acceptable Use
You agree to use Sweetie Ears lawfully and respectfully. You must not misuse, disrupt, reverse engineer, scrape, overload, or interfere with the app or its systems.
- Do not attempt to bypass security, authentication, the parental check, subscription checks, or usage limits.
- Do not send us malicious code or use the app to harm another person.
- Do not copy, resell, sublicense, or commercially exploit the app without our written permission.
- Do not use Sweetie Ears to violate privacy, consumer protection, intellectual property, child safety, or other applicable laws.
7. Our Content and License to You
Sweetie Ears, including its software, designs, characters, sounds, music-learning structure, text, graphics, trademarks, and other content, is owned by us or our licensors and is protected by law.
We grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the app for your household's personal, non-commercial use, subject to these Terms and app-store rules.
8. Feedback
If you send us ideas, suggestions, bug reports, or other feedback, you allow us to use that feedback without restriction or compensation to you. We will not treat feedback as confidential unless we separately agree in writing.
9. Third-Party Services
Sweetie Ears relies on other companies for a small number of jobs: Apple for Sign in with Apple; Apple and Google for subscriptions; our hosting provider for the servers and the audio files; the provider of the mailbox our emails are sent from; and the messaging carriers that deliver our text messages. Our Privacy Policy §7 says what each one receives.
Those services have their own terms and privacy policies. We are not responsible for third-party services that we do not control, except where applicable law says otherwise.
10. Privacy
Our Privacy Policy explains how we collect, use, share, and protect personal information. By using Sweetie Ears, you acknowledge that you have read it. Where the law requires consent — including consent to collect and use a child's practice information — we ask for that consent separately rather than treating acceptance of these Terms as consent.
11. Security and Data Loss
We use reasonable technical and organizational safeguards to protect accounts and data. However, no mobile app, network, server, or storage system is perfectly secure. Highly sophisticated attacks, platform vulnerabilities, user credential compromise, or events outside our reasonable control may still cause unauthorized access, data loss, downtime, or disclosure.
To the maximum extent permitted by law, WAWADATA LIMITED is not responsible for every loss or damage caused by a third-party cyberattack or security incident where we used reasonable safeguards and complied with our legal obligations. Nothing in these Terms limits rights or remedies that cannot legally be limited.
12. Service Changes and Availability
We may update, improve, suspend, or discontinue parts of Sweetie Ears. We try to avoid unnecessary disruption, but we do not guarantee that the app will always be available, error-free, or compatible with every device or operating system version.
13. Disclaimers
Sweetie Ears is provided "as is" and "as available" to the maximum extent permitted by law. We disclaim warranties that the app will meet every expectation, produce a particular learning outcome, or be uninterrupted or error-free.
Some jurisdictions do not allow certain warranties to be excluded. Where consumer guarantees, statutory warranties, or other mandatory protections apply, these Terms do not exclude, restrict, or modify them except to the extent the law allows.
14. Limitation of Liability
To the maximum extent permitted by law, WAWADATA LIMITED and its directors, employees, contractors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, data, or business opportunity.
To the maximum extent permitted by law, our total liability for claims relating to Sweetie Ears is limited to the amount you paid for the app or subscription in the 12 months before the event giving rise to the claim, or NZD 100 if you paid nothing.
Nothing in these Terms limits or excludes liability for fraud, intentional misconduct, gross negligence, death or personal injury caused by negligence where such liability cannot be excluded, or any liability that cannot be limited under applicable consumer, privacy, or child protection laws.
15. Indemnity
If you use Sweetie Ears outside your household's personal, non-commercial use, and that use or a deliberate violation of these Terms causes a claim against us, you agree to indemnify and hold WAWADATA LIMITED harmless from that claim and the reasonable expenses of answering it, except to the extent caused by our own unlawful conduct. This section does not apply to you when you are using Sweetie Ears as a consumer.
16. Suspension and Termination
You may stop using Sweetie Ears at any time. We may suspend or terminate access if you materially breach these Terms, create security or legal risk, misuse the service, or if we discontinue the service.
Termination does not automatically cancel an app-store subscription. You must cancel paid subscriptions through the relevant app-store account settings unless the app store provides another method. You may also ask us to delete your account and personal information as described in the Privacy Policy and our Data Deletion Instructions page.
17. Governing Law
These Terms are governed by the laws of New Zealand. This does not take away the mandatory consumer, privacy, and child protection rights of the country, state, province, or region where you live: those continue to apply in full, and where they give you more than these Terms do, they win. If a court or regulator in your location says a different mandatory law or venue applies, these Terms will be interpreted to respect that requirement.
18. Disputes
Please contact us first so we can try to resolve concerns informally. If a dispute cannot be resolved, it may be handled by the courts or dispute-resolution body with jurisdiction under applicable law. These Terms do not prevent you from making a complaint to a privacy, consumer, child safety, or app-store regulator.
19. Changes to These Terms
We may update these Terms as the app, business, or law changes. If changes are material, we will provide notice before they take effect where required by law and will obtain a new affirmative acceptance where the law or the nature of the change requires it. Otherwise, continued use after the effective date means you accept the updated Terms, and your next sign-in records that acceptance the way section 1 describes. A change to the Privacy Policy does not expand an earlier consent to collect a child's information; the separate consent process described there applies.
20. Contact
For legal or privacy questions, contact privacy@sweetieears.com. For general support, contact support@sweetieears.com. You can also reach us by telephone on +64 29 0527 5796, or by post at Hugh HE, WAWADATA LIMITED, 44 Oriana Avenue, Lynfield, Auckland 1042, New Zealand.