A parent or guardian can delete a Sweetie Ears account and its learning data immediately in the app, or request deletion by email. This page explains the steps, what is erased, what must be kept temporarily, and why a store subscription must be cancelled separately.
1. Your Two Deletion Choices
To erase the child's learning information but keep the parent account, withdraw child-data consent in the parent area's privacy and consent screen. Withdrawal immediately and permanently deletes the child profile, sessions, answers, progress, practice-time grids, and widget images. The parent account, sign-in methods, subscription, other parent settings, and consent ledger remain; practice-time preferences reset with the child record. There is no withdrawal option that keeps the child record.
To erase the account as well, use account deletion below. Both choices are immediate and cannot be undone. Take a copy first if you want one. The parent area can download your data immediately; downloading is optional. Our Privacy Policy explains the export and both forms of erasure.
2. Delete the Account in the App
In the app. Open the parent area, pass the parent check, choose Delete account, and confirm. The account and child learning data are deleted immediately. You do not need to contact us.
3. Request Deletion by Email
Sweetie Ears sign-in uses a one-time code we text to your phone, with a one-time code we email you, or — on iPhone and iPad — with Sign in with Apple. To request deletion:
- Email privacy@sweetieears.com with the subject Data deletion request.
- Write from the account email address. If the account uses another email, tell us that address; if it uses only text-message sign-in, tell us the phone number in international format.
- Do not send a child's name or age because Sweetie Ears does not use either to identify an account.
We may verify that you control the account using information we already hold, but will not ask for more than necessary. We confirm when deletion is complete. We act without undue delay and respond within one calendar month for EU/UK requests and otherwise within 20 working days, unless applicable law permits an extension; if so, we explain why and when we will respond.
4. What Account Deletion Erases
Account deletion removes from the active service: the child's profile, complete learning record, practice-time preferences and suggestions, and widget pictures; the parent's account, sign-in details, settings, and app-install records; acceptance, consent, and communication delivery records; support-message contents and contact details; unlinked store-event facts; and active sessions.
If you used Sign in with Apple, we also use the single-purpose revocation token to disconnect Sweetie Ears from Apple and then delete that token. Removing Sweetie Ears in Apple's settings without deleting the Sweetie Ears account stops future Apple sign-in sharing but does not erase information already held by us.
5. What Remains Temporarily
Within our active service, only the following limited records remain after account deletion:
- purchase and subscription records, linked store-event facts, and the minimal account marker needed to connect them, while the subscription is active and for seven tax years after the tax year containing the final transaction;
- support category, app context, and timestamps, after contact details and contents are removed, until six months after the last message;
- security and diagnostic logs for up to 30 days, or longer only for a specific incident or legal obligation;
- blocked sign-in-token records until expiry, no more than 12 months after issue; and
- records required for a specific dispute, legal claim, audit, or lawful request, only until the matter ends.
Fixed periods are enforced automatically. A refund, chargeback, legal claim, audit, or lawful hold extends a period only for necessary records and until the matter ends. Unlinked store-event facts are deleted within 30 days, or with the account if tied only to it. We do not retain child learning information for billing, tax, security, support, or disputes. Ask privacy@sweetieears.com to remove retained information and we will remove anything not legally required.
Encrypted backups may hold an earlier copy until overwritten or deleted under the applicable schedule; they are unavailable through the app and not used for ordinary operations. Provider-side retention is in sections 7 and 9 of the Privacy Policy.
6. Cancel the Store Subscription Separately
Deleting the account or app does not cancel an App Store or Google Play subscription. Cancel it in the purchasing Apple or Google account to stop future renewal charges. Sweetie Ears does not support Family Sharing or transfer of a subscription between store accounts.
For questions about deletion, contact privacy@sweetieears.com. For general help, contact support@sweetieears.com.